Categorías
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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Can I expedite the delivery of my package?
What does it mean when the logistics tracking shows "shipped"?
Why isn't the logistics information updated immediately after the shipment has been sent?
Why was the order split into multiple packages and shipped?
What does it mean when the logistics tracking shows "In transit to airport"?
Why does the package remain in the "In transit to airport" status for so long?
What does it mean when the logistics tracking shows "Arrived at airport for departure "?
How long will the "Arrived at airport for departure " status last?
Why hasn't the package status been updated for so long since it departed from airport ?
Does "Departed from airport
" mean it will arrive soon?
Why hasn't my package been delivered after arriving at destination airport?
How long will it take to deliver the package after they arrive at the destination airport?
What does it mean when the logistics tracking shows "Prepared for customs clearance"?
Why does my package show "Prepared for customs clearance" before it even arrives in the destination country?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
What should I do if I have to pay customs duties?
Do I need to pay customs duties?
Why does it keep showing "Prepared for customs clearance"?
When will my package be delivered after customs clearance?
Why wasn't the logistics tracking updated immediately after customs clearance?
Can I request delivery at a specific time or location?
Why can't I change my address?
Why hasn't it been delivered after I handed it over to the courier company?
When will my package arrive?
What should I do if my package is delayed ?
Why hasn't my package arrived even though it's past its earliest estimated delivery date?
What happens if my package is not delivered before the latest estimated delivery date?
Is my package delivery slower than expected?
Can I speed up the delivery of my package?
When will my package be delivered?
If it says "Out for Delivery," will I definitely receive it today?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Why can't I change my delivery address?
What do I need to bring to pick up my package?
Where do I pick up my package?
What should I do if I haven't received a pickup code?
How long can my package be held / What happens if I don't pick it up?
Can I change the delivery to my home address instead?
Delivered but not received
What if I accidentally click "Received"?
What should I do if the package shows as delivered, but the delivery address is incorrect?
How long does it take for my order to ship?
How do I check my order status?
How can I track my order?
Why does my later order arrive faster?
I want to ship my order through certain shipping company, is it possible?
Why the location of the package does not match my address?
How long will the order take to arrive?
Why there is no tracking updated?
Is it possible to speed up the shipping process?
How can I contact the shipping company?
Where is my order?
Can I change to another courier company?
What if I'm not home when the package arrives?
I haven't received my order.
Why was my package returned?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why was the custom charge not displayed at checkout?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Do I need to pay a €3 tax when placing an order?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Are the price increases due to the inclusion of taxes?
Do I have to pay customs?
Has the return policy changed? Are there any additional taxes or fees for returns?
Why have product prices become more expensive?
Will my package be inspected by customs and charged customs duties?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will I be responsible for any customs or duty fees?
Are there any additional fee for customs?
Why can't provide an invoice?
Will my package still be delivered if I accidentally hit "Received" before actually receiving it?