Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why there is no tracking updated?
Where is my order?
Is it possible to speed up the shipping process?
How can I contact the shipping company?
How long does it take for my order to ship?
How do I check my order status?
How can I track my order?
Why does my later order arrive faster?
I want to ship my order through certain shipping company, is it possible?
Why the location of the package does not match my address?
How long will the order take to arrive?
I haven't received my order.
Why was my package returned?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Why was the custom charge not displayed at checkout?
Are the price increases due to the inclusion of taxes?
Why have product prices become more expensive?
Do I need to pay a €3 tax when placing an order?
Do I have to pay customs?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Has the return policy changed? Are there any additional taxes or fees for returns?
Will I be responsible for any customs or duty fees?
Are there any additional fee for customs?
Will my package be inspected by customs and charged customs duties?
Why can't provide an invoice?
Will my package still be delivered if I accidentally hit "Received" before actually receiving it?